Keep important replies visible
A shared inbox brings eligible comments and supported messages from connected social accounts together, so teams can respond without jumping between channels.
Engage & grow
One inbox for conversations across your connected socials.
Bring eligible comments and supported messages from connected social accounts into one conversation view. Track intent and automation status, assign an owner, and hand off to a person with context.
Available conversations and actions depend on each connected account and platform support.
ConversationsConnected socials · Eligible comments and supported messages
Automation on- TikTok · Comment
- Instagram · Message
- Facebook · Comment
- YouTube · Comment
Instagram message · Product walkthrough
This is exactly what we need. How do I get started?
Suggested response · Review before sending
Thanks for asking! You can try the workflow with a 14-day free trial. Want the setup link?
Possible lead · MayaTake over
Illustrative product view
Control the workflow. Keep moving.
Automate the repeatable parts
Rules and AI-suggested replies handle routine questions while preserving an option for review and handoff.
Move from response to intent
Identify questions, product interest, and lead signals; pause automation or bring in a person when context matters.
Built for conversations across connected socials.
Unified social inbox
Bring eligible comments and supported messages from connected social accounts into one view for automated and human conversations. Track automation status, owner, intent, and conversation history.
Response rules
Create conditions for approved public replies or message responses based on content, intent, and business context.
AI-suggested answers
Draft answers using approved FAQs and business information, with review controls suited to the workflow.
FAQ automation
Answer repeat questions consistently and route uncertain or sensitive requests for human attention.
Comment-to-DM handoff
Move a conversation into a private message only where the platform and account permissions support that action.
Conversation qualification
Detect and capture relevant intent so interested people can move into a lead workflow.
Human inbox and takeover
Assign or take over an eligible conversation, pause automation, and keep the person in control of the response with its history in view.
Controls and audit trail
Review what a rule or assistant did, set limits, and pause automation when a response needs attention.
From publishing to business outcomes
All featuresDiscover 
Profaily
Run video marketing from one place
Plan and publish across TikTok, Instagram, YouTube and Facebook. Keep each channel’s details in view, then follow every video from one workspace.
